Delivery & Returns

DELIVERY

The goods are shipped by Royal Mail within 1 - 2 days from receiving payment.

UK - Two delivery options are available: 

  • £2.95 – 2nd Class Delivery
  • £3.95 - 1st Class Delivery

 

EU - Royal Mail International Tracked & Signed - flat postal rate of £17.

In the unlikely event that the postage charge is higher then paid we reserve the right to contact you with regards to paying the additional charge. Alternatively you will be given the option for a full refund and cancellation of your order.

DELIVERY TIME:

UK – according to chosen delivery option (3-5 days - 2nd Class, 1 day - 1st Class - as defined by Royal Mail)

EU – 3-7 working days (as defined by Royal Mail)

Certain times of the year cause problems for Royal Mail’s service.  This is most often in the build up to Christmas and during snow and storm conditions. We offer no guarantee of delivery within the standard times on such occasions as it is out of our control.

Please bear this in mind when placing an order.

IMPORT DUTY

You are responsible for any import duties or taxes if applicable.

DISPATCH TIMES

All orders are posted within 1-2 days of order receipt during working days. Items ordered over the weekend will be posted the following working week and with the usual 1-2 days posting time (starting from 09:00 on Monday mornings.)

Working days are Monday to Friday only and exclude all weekends and UK public holidays.

PARCELS NOT RECEIVED

UK - Claims for loss in transit will not be considered until 15 working days has elapsed from the expected delivery date. This is in line with Royal Mail guidelines.

Royal Mail have now introduced "leave with a neighbour", they should leave you a card advising which neighbour they have left this with but this often not the case or it gets caught up with junk mail.

We always ask you to check with your usual/local sorting office before you allow 15 working days to expire.  This can be a fruitful exercise, where, as suggested above, perhaps cards have not been left or have been caught up in junk mail etc. delivered at the same time.

EU  - Claims for loss in transit will not be considered until 25 working days have elapsed from the expected delivery date.  This is in line with Royal Mail guidelines.

Please bear in mind that some mail being sent outside Europe may be subject to customs checks and suffer from the resultant minor delays.

Refunds are issued as soon as Royal Mail have completed their enquiries, Royal Mail are likely to contact you to assist with this.

The refund will include the cost of the items purchased.  Royal Mail does not refund overseas postage costs on failed deliveries in view of the dependency on other mail organisations around the world.

RETURNS

Goods can be returned in the original undamaged packaging within 14 days of receipt, for a refund.  Please contact me, by email, prior to returning the goods. Please ensure you include your original order number / invoice number with your returns. Postage costs for the return of unwanted items will not be refunded. Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge. Refunds are normally processed within 7-10 days of receipt of goods.

Faulty goods must be returned within 14 days of receiving your order. Please contact me, by email, before returning goods. Postage costs for returning the faulty items will be refunded. Where goods are returned, please ensure you obtain a certificate of posting from the Post Office, which is provided free of charge.

I cannot be held liable for goods lost in transit whilst being returned to me, in this event you must obtain compensation from the postal service involved.

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